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Ruyter, Ko de
34
de Ruyter, Ko
34
Wetzels, Martin
33
Chen, Ching-Fu
23
Lemmink, Jos
9
Jong, Ad de
6
de Jong, Ad
6
Birgelen, Marcel van
5
Bloemer, Josée
5
Chiou-Wei, Song Zan
4
Keen, Cherie
4
Streukens, Sandra
4
Yu, Ting
4
van Birgelen, Marcel
4
van Dolen, Willemijn M.
4
Dellaert, Benedict G.C.
3
Schepers, Jeroen
3
Wiertz, Caroline
3
Chang, Yu-Chun
2
Chen, Fu-Shian
2
Dabholkar, Pratibha A.
2
De Ruyter, Ko
2
Feinberg, Richard A.
2
Kao, Ya-Ling
2
Kleijnen, Mirella
2
Lei, Jing
2
Ouwersloot, Hans
2
Patterson, Paul G.
2
Tsai, Meng-Huan
2
Zhu, Zhen
2
van Dolen, Willemijn
2
van Laer, Tom
2
Belei, Nina
1
Blazevic, Vera
1
Breugelmans, Els
1
Brüggen, Elisabeth C
1
Burgers, Arjan
1
Chang, Chiao-Yi
1
Chen, Alexander Nai-chi
1
Chen, Pei-Chun
1
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Tourism management : research, policies, practice
14
International journal of service industry management : IJSIM
11
Journal of retailing
7
Total quality management
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of marketing
5
European journal of marketing : EJM
4
Journal of business research : JBR
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of management studies : JMS
3
Journal of service research : JSR
3
Energy economics
2
International business review : the official journal of the European International Business Academy
2
Psychology & marketing
2
The journal of business & industrial marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
1
Annals of tourism research : ATR ; a social sciences journal
1
China economic review : an international journal
1
International journal of Chinese culture and management : IJCCM
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing education : JME
1
Journal of marketing management : MM
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Le moniteur du commerce international : le MOCI
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Managing service quality : MSQ ; an international journal
1
Marketing intelligence & planning
1
Operations research, Management science : OR MS ; the international literature digest
1
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
1
The Indian journal of economics
1
The journal of brand management : an international journal
1
The service industries journal
1
Transportation journal
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OLC EcoSci
ECONIS (ZBW)
186
RePEc
56
Other ZBW resources
27
BASE
9
USB Cologne (EcoSocSci)
3
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1
Achieving Service-Sales Ambidexterity
Yu, Ting
;
Patterson, Paul G.
;
de Ruyter, Ko
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 52-66
Persistent link: https://www.econbiz.de/10010075715
Saved in:
2
Comparative work values among future managers in China and the USA
Parnell, John A.
;
Tian, Qing
;
Chen, Alexander Nai-chi
; …
- In:
International journal of Chinese culture and management …
1
(
2007/08
)
2
,
pp. 144-156
Persistent link: https://www.econbiz.de/10009888656
Saved in:
3
ACTEURS — PARTENAIRES — RÉGIONS - PME À L'INTERNATIONAL - Arnex Sequoia, leader mondial du sac à main de mode
Cormode, Graham
;
Srivastava, Divesh
;
Yu, Ting
;
Zhang, Qing
- In:
Le moniteur du commerce international : le MOCI
(
2010
)
1858
,
pp. 22-26
Persistent link: https://www.econbiz.de/10008376806
Saved in:
4
An empirical examination of IPO underpricing in the Chinese A-share market
Yu, Ting
;
Tse, Y.K.
- In:
China economic review : an international journal
17
(
2006
)
4
,
pp. 363-382
Persistent link: https://www.econbiz.de/10007618592
Saved in:
5
Consumer Affairs Departments in the United States and the Netherlands: A Comparative Analysis
Ruyter, Ko de
;
Kasper, Hans
- In:
Journal of consumer policy : consumer issues in law, …
20
(
1997
)
3
,
pp. 325-352
Persistent link: https://www.econbiz.de/10006791662
Saved in:
6
Teaching Customer Service Hands-On: A Sink-or-Swim Experience
Ruyter, Ko de
;
Crask, Millard F.
- In:
Journal of marketing education : JME
(
1994
),
pp. 71-80
Persistent link: https://www.econbiz.de/10006339976
Saved in:
7
Determinants of a Relational Exchange Orientation in the Marketing-Manufacturing Interface: An Empirical Investigation
Ruyter, Ko De
;
Wetzels, Martin
- In:
Journal of management studies : JMS
37
(
2000
)
2
,
pp. 257-276
Persistent link: https://www.econbiz.de/10005895898
Saved in:
8
PAPERS - Modelling firms propensity to continue service exporting: A cross-country analysis
Patterson, Paul G.
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
International business review : the official journal of …
8
(
1999
)
3
,
pp. 351-366
Persistent link: https://www.econbiz.de/10005968034
Saved in:
9
PAPERS - Consumer ethnocentrism in international services marketing
Ruyter, Ko de
;
Birgelen, Marcel van
;
Wetzels, Martin
- In:
International business review : the official journal of …
7
(
1998
)
2
,
pp. 185-202
Persistent link: https://www.econbiz.de/10005973772
Saved in:
10
Number 1-2 - Moments of sorrow and joy: An empirical assessment of the complementary value of critical incidents in understanding customer service evaluations
Odekerken-Schröder, Gaby
;
Birgelen, Marcel van
; …
- In:
European journal of marketing : EJM
34
(
2000
)
1-2
,
pp. 107-125
Persistent link: https://www.econbiz.de/10006094646
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