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Marimon, Frederic
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Casadesus, Marti
6
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Industrial management & data systems
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Cuadernos de economía y dirección de la empresa : CEDE
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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ECONIS (ZBW)
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The future of standardised quality management in tourism: evidence from the Spanish tourist sector
Casadesus, Marti
;
Marimon, Frederic
;
Alonso, Mar
- In:
The service industries journal
30
(
2010
)
14
,
pp. 2457-2475
Persistent link: https://www.econbiz.de/10008716830
Saved in:
2
Diffusion of quality standards in the hospitality sector
Alonso-Almeida, María del Mar
;
Marimon, Frederic
; …
- In:
International journal of operations & production …
33
(
2013
)
5
,
pp. 504-527
Persistent link: https://www.econbiz.de/10010122048
Saved in:
3
Can ISO 9001 improve service recovery?
Yaya, Luc Honore Petnji
;
Marimon, Frederic
;
Casadesus, Marti
- In:
Industrial management & data systems
113
(
2013
)
8
,
pp. 1206-1221
Persistent link: https://www.econbiz.de/10010175465
Saved in:
4
ISO 9000 and ISO 14000 standards: A projection model for the decline phase
Marimon, Frederic
;
Heras, Inaki
;
Casadesus, Marti
- In:
Total quality management & business excellence : an …
20
(
2009
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10008169854
Saved in:
5
An empirical study of the relationships within the categories of the EFQM model
Heras-Saizarbitoria, Iaki
;
Marimon, Frederic
;
Casadess, Mart
- In:
Total quality management & business excellence : an …
23
(
2012
)
5
,
pp. 523-541
Persistent link: https://www.econbiz.de/10009988817
Saved in:
6
Assessing e-service quality: the current state of E-S-QUAL
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Fa, Marti …
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1363-1378
Persistent link: https://www.econbiz.de/10010045955
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7
Functional quality and hedonic quality: A study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7
,
pp. 342-347
Persistent link: https://www.econbiz.de/10010046430
Saved in:
8
Determinants of online booking loyalties for the purchasing of airline tickets
Llach, Josep
;
Marimon, Frederic
;
Alonso-Almeida, María …
- In:
Tourism management : research, policies, practice
35
(
2013
),
pp. 23-31
Persistent link: https://www.econbiz.de/10010054722
Saved in:
9
Impact of e-Quality and service recovery on loyalty: A study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesus …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-788
Persistent link: https://www.econbiz.de/10010013146
Saved in:
10
Customer's loyalty and perception of ISO 9001 in online banking
Yaya, Luc Honore Petnji
;
Marimon, Frederic
;
Casadesus, Marti
- In:
Industrial management & data systems
111
(
2011
)
8
,
pp. 1194-1214
Persistent link: https://www.econbiz.de/10009286493
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