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Conceptualizing total quality management in engineering education and developing a TQM educational excellence model
Sakthivel, P.; Raju, R. - In: Total quality management & business excellence : an … 17 (2006) 7, pp. 913-934
Persistent link: https://www.econbiz.de/10007277705
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An Instrument for Measuring Engineering Education Quality from Students' Perspective - The critical determinants of education service quality are identified and a unique instrument is presented.
Sakthivel, P.B.; Raju, R. - In: Quality management journal : QMJ 13 (2006) 3, pp. 23-34
Persistent link: https://www.econbiz.de/10007290174
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TQM implementation and students' satisfaction of academic performance
Sakthivel, P.B.; Rajendran, G.; Raju, R. - In: The TQM magazine : the international bi-monthly for … 17 (2005) 6, pp. 573
Persistent link: https://www.econbiz.de/10007097143