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Managing service quality : MSQ ; an international journal
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Prioritizing improvement of service attributes using impact range-performance analysis and impact-asymmetry analysis
Mikulic, Josip
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Prebežac, Darko
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Managing service quality : MSQ ; an international journal
18
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2008
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pp. 559-576
Persistent link: https://www.econbiz.de/10008147814
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A critical review of techniques for classifying quality attributes in the Kano model
Mikulic, Josip
;
Prebežac, Darko
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
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pp. 46-67
Persistent link: https://www.econbiz.de/10008786051
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