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Change management in retail banking in the UAE : an assessment of some key antecedents of customer satisfaction and demographics
Jham, Vimi - In: International journal of strategic change management : IJSCM 4 (2012) 3/4, pp. 229-249
Persistent link: https://www.econbiz.de/10010146361
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An empirical investigation of customer satisfaction with multi channel banking
Jham, Vimi - In: International journal of electronic customer … 3 (2009) 2, pp. 121-131
Persistent link: https://www.econbiz.de/10009887537
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Customer relationship management in the banking sector : impact of internet usage by the customer
Jham, Vimi - In: International journal of business innovation and research 4 (2010) 1/2, pp. 93-102
Persistent link: https://www.econbiz.de/10009883466
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Customer satisfaction and its impact on performance in banks : a proposed model
Jham, Vimi; Khan, Kaleem Mohd. - In: South Asian journal of management : SAJM 16 (2009) 2, pp. 109-126
Persistent link: https://www.econbiz.de/10009892119
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Determinants of performance in retail banking : perspectives of customer satisfaction and relationship marketing
Jham, Vimi; Khan, Kaleem Mohd - In: Singapore management review : Asia Pacific journal of … 30 (2008) 2, pp. 35-45
Persistent link: https://www.econbiz.de/10009892254
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Customer satisfaction in the Indian banking sector : a study
Jham, Vimi; Khan, Kaleem Mohd - In: IIMB management review 20 (2008) 1, pp. 84-93
Persistent link: https://www.econbiz.de/10009894343