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Luo, Xueming
34
Aspara, Jaakko
11
Tikkanen, Henrikki
8
Falk, Tomas
5
Hammerschmidt, Maik
5
Liu, Sandra S.
5
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4
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3
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3
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2
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2
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2
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1
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1
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1
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Journal of business research : JBR
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8
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6
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2
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2
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Industrial marketing management : the international journal for industrial and high-tech firms
1
Information systems research : ISR ; an information systems journal of the Institute for Operations Research and the Management Sciences
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International journal of electronic commerce : IJEC
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Messung und Konsequenzen von Servicequalität im E-Commerce. Eine empirische Analyse am Beispiel des Internet-Banking.
Bauer, Hans H.
;
Falk, Tomas
;
Hammerschmidt, Maik
- In:
Marketing : ZFP ; journal of research and management
(
2004
),
pp. 45-58
Persistent link: https://www.econbiz.de/10006816518
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2
eTransQual: A transaction process-based approach for capturing service quality in online shopping
Bauer, Hans H.
;
Falk, Tomas
;
Hammerschmidt, Maik
- In:
Journal of business research : JBR
59
(
2006
)
7
,
pp. 866-875
Persistent link: https://www.econbiz.de/10007265897
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3
Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?
Schepers, Jeroen
;
Falk, Tomas
;
de Ruyter, Ko
;
de Jong, Ad
; …
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 1-21
Persistent link: https://www.econbiz.de/10010037710
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4
Measuring and Improving the Performance of Health Service Networks
Hammerschmidt, Maik
;
Falk, Tomas
;
Staat, Matthias
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 343-358
Persistent link: https://www.econbiz.de/10009996362
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5
The service quality-satisfaction link revisited: exploring asymmetries and dynamics
Falk, Tomas
;
Hammerschmidt, Maik
;
Schepers, Jeroen J. L.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 288-303
Persistent link: https://www.econbiz.de/10008403962
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6
Significance of corporate brand for business-to-business companies
Aspara, Jaakko
;
Tikkanen, Henrikki
- In:
The marketing review
8
(
2008
)
1
,
pp. 43-60
Persistent link: https://www.econbiz.de/10009853121
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7
Sales activity systematization and performance: differences between product and service firms
Parvinen, Petri
;
Aspara, Jaakko
;
Kajalo, Sami
; …
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 494-505
Persistent link: https://www.econbiz.de/10010165852
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8
The Role of Product and Brand Perceptions In Stock Investing: Effects On Investment Considerations, Optimism and Confidence
Aspara, Jaakko
- In:
The journal of behavioral finance : a publication of …
14
(
2013
)
3
,
pp. 195-212
Persistent link: https://www.econbiz.de/10010169590
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9
Creating novel consumer value vs. capturing value: Strategic emphases and financial performance implications
Aspara, Jaakko
;
Tikkanen, Henrikki
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 593-602
Persistent link: https://www.econbiz.de/10010092456
Saved in:
10
Individuals' Affect-Based Motivations to Invest in Stocks: Beyond Expected Financial Returns and Risks
Aspara, Jaakko
;
Tikkanen, Henrikki
- In:
The journal of behavioral finance : a publication of …
12
(
2011
)
2
,
pp. 78-90
Persistent link: https://www.econbiz.de/10009163453
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