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Measuring aggregate process performance using AHP
Frei, Frances X.; Harker, Patrick T. - In: European journal of operational research : EJOR 116 (1999) 2, pp. 436-442
Persistent link: https://www.econbiz.de/10006666301
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E: DECISIONS, PREDICTIONS & STATISTICS - Measuring aggregate process performance using AHP Ea:100
Frei, Frances X.; Harker, Patrick T. - In: Operations research, Management science : OR MS ; the … 39 (1999) 6, pp. 641-642
Persistent link: https://www.econbiz.de/10006517751
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Projections Onto Efficient Frontiers: Theoretical and Computational Extensions to DEA
Frei, Frances X.; Harker, Patrick T. - In: Journal of productivity analysis 11 (1999) 3, pp. 275
Persistent link: https://www.econbiz.de/10007056931
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F INFORMATION COMMERCE & TECHNOLOGY - Do better customers utilize electronic distribution channels? The case of PC banking Fc:100
Hitt, Lorin M.; Frei, Frances X. - In: Operations research, Management science : OR MS ; the … 43 (2003) 5, pp. 585-586
Persistent link: https://www.econbiz.de/10006505377
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E: DECISIONS AND FORECASTING - Process variation as a determinant of bank performance: Evidence from the retail banking study
Frei, Frances X.; Kalakota, Ravi; Leone, Andrew J.; … - In: Operations research, Management science : OR MS ; the … 40 (2000) 4, pp. 441-444
Persistent link: https://www.econbiz.de/10006515441
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Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking
Hitt, Lorin M.; Frei, Frances X. - In: Management science : journal of the Institute for … 48 (2002) 6, pp. 732-748
Persistent link: https://www.econbiz.de/10006087311
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Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study
Frei, Frances X.; Kallakota, Ravi; Leone, Andrew J.; … - In: Management science : journal of the Institute for … 45 (1999) 9, pp. 1210-1220
Persistent link: https://www.econbiz.de/10006096507
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Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study
Frei, Frances X.; Kallakota, Ravi; Leone, Andrew J.; … - In: Management science : journal of the Institute for … 45 (1999) 9, pp. 1210-1220
Persistent link: https://www.econbiz.de/10006096514
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Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study
Frei, Frances X.; Kallakota, Ravi; Leone, Andrew J.; … - In: Management science : journal of the Institute for … 45 (1999) 9, pp. 1210-1220
Persistent link: https://www.econbiz.de/10006096521
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Vier Gewinnerprinzipien für Dienstleister - Service: Sie wollen gar nicht überall glänzen -- die erstaunlichen Prinzipien hinter dem Erfolg vorbildlicher Supermärkte, Banken und Kliniken.
Frei, Frances X. - In: Harvard-Business-Manager : das Wissen der Besten 30 (2008) 6, pp. 60-75
Persistent link: https://www.econbiz.de/10008065004