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Service Quality and Management
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Article
59
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Undetermined
56
German
2
English
1
Author
All
Stauss, Bernd
28
Lemmink, Jos
25
Ruyter, Ko de
5
Lemmink, Jos G.A.M.
4
Wetzels, Martin
4
de Ruyter, Ko
4
Behara, Ravi S.
3
Kunst, Paul
3
Mattsson, Jan
3
Ouwersloot, Hans
3
Schoeler, Andreas
3
Seidel, Wolfgang
3
Botschen, Günther
2
Bruhn, Manfred
2
Dawar, Niraj
2
Fisher, Warren W.
2
Friege, Christian
2
Jong, Ad de
2
Koelemeijer, Kitty
2
Lei, Jing
2
Neuhaus, Patricia
2
Schmidt, Maxie
2
Streukens, Sandra
2
van Dolen, Willemijn
2
Belei, Nina
1
Blom, Peter
1
Chojnacki, Klaus
1
Decker, Alexander
1
Geyskens, Kelly
1
Goukens, Caroline
1
Hoffmann, Frank
1
Kasper, Hans
1
Kluytmans, Frits
1
Lammers, Frank
1
Lemmink, J.
1
Liljander, Veronica
1
Lings, Ian
1
Lings, Ian N.
1
Mang, Paul
1
Mattsson, J.
1
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International journal of service industry management : IJSIM
5
European journal of marketing : EJM
4
Journal of business economics : JBE
3
Journal of business research : JBR
3
Journal of marketing
3
Managing service quality : MSQ ; an international journal
3
Total quality management
3
Die Betriebswirtschaft : DBW
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Marketing : ZFP ; journal of research and management
2
Marketing Review St. Gallen : die neue Thexis-Marketingfachzeitschrift für Theorie und Praxis
2
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
2
Die Bank : Zeitschrift für Bankpolitik und Praxis
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Harvard-Business-Manager : das Wissen der Besten
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of internet marketing and advertising : IJIMA
1
International journal of quality & reliability management
1
International journal of retail & distribution management
1
Journal of management studies : JMS
1
Journal of marketing research : JMR
1
Journal of retailing
1
Markenartikel : das Magazin für Markenführung
1
Marketing management : a quarterly business management publication of the American Marketing Association
1
Personeelbeleid : officiel orgaan van de Nederlandse Vereniging voor Personeelbeleid
1
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : Zfbf
1
Service business : an international journal
1
The international journal of logistics management
1
The journal of business & industrial marketing
1
The journal of product innovation management : an internat. publication of the Product Development & Management Association
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen : ZögU ; zugleich Organ des Bundesverbandes Öffentliche Dienstleistungen - Deutsche Sektion des CEEP
1
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OLC EcoSci
ECONIS (ZBW)
190
USB Cologne (EcoSocSci)
32
Other ZBW resources
27
RePEc
12
EconStor
1
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1
Quality management and business performance in hospitals: A search for success parameters
Kunst, Paul
;
Lemmink, Jos
- In:
Total quality management
11
(
2000
)
8
,
pp. 1123-1134
Persistent link: https://www.econbiz.de/10007177876
Saved in:
2
Quality networking initiatives in Europe: Classification and conditions for success
Kunst, Paul
;
Lemmink, Jos
;
Prins, Ruth
- In:
Total quality management
9
(
1998
)
1
,
pp. 21-34
Persistent link: https://www.econbiz.de/10007193603
Saved in:
3
P-managementtussen wens en werkelijkheid
Blom, Peter
;
Kluytmans, Frits
;
Kunst, Paul
;
Sluijs, Ed Van
- In:
Personeelbeleid : officiel orgaan van de Nederlandse …
31
(
1995
)
9
,
pp. 102-104
Persistent link: https://www.econbiz.de/10006331103
Saved in:
4
The dynamics of the service delivery process: A value-based approach
Ruyter, K.de
;
Wetzels, M.
;
Lemmink, J.
;
Mattsson, J.
- In:
International journal of research in marketing : IJRM ; …
14
(
1997
)
3
,
pp. 231-244
Persistent link: https://www.econbiz.de/10006204611
Saved in:
5
Special issue on European research in service marketing
Lemmink, Jos G.A.M.
;
Botschen, Günther
;
Lings, Ian N.
- In:
Journal of business research : JBR
57
(
2004
)
4
,
pp. 372-373
Persistent link: https://www.econbiz.de/10006718858
Saved in:
6
Modelling and evaluating service quality measurement using neural networks
Behara, Ravi S.
;
Fisher, Warren W.
;
Lemmink, Jos G.A.M.
- In:
International journal of operations & production …
22
(
2002
)
9-10
,
pp. 1162
Persistent link: https://www.econbiz.de/10006825337
Saved in:
7
Modelling and evaluating service quality measurement using neural networks
Behara, Ravi S.
;
Fisher, Warren W.
;
Lemmink, Jos G.A.M.
- In:
International journal of operations & production …
22
(
2002
)
10
,
pp. 1162
Persistent link: https://www.econbiz.de/10006825750
Saved in:
8
Benchmarking field services using a zero defects approach
Behara, Ravi S.
;
Lemmink, Jos G.A.M.
- In:
International journal of quality & reliability management
14
(
1997
)
4-5
,
pp. 512-526
Persistent link: https://www.econbiz.de/10006396005
Saved in:
9
Customer-sales employee encounters: a dyadic perspective
van Dolen, Willemijn
;
Lemmink, Jos
;
de Ruyter, Ko
;
de …
- In:
Journal of retailing
78
(
2002
)
4
,
pp. 265-280
Persistent link: https://www.econbiz.de/10006614853
Saved in:
10
An agenda for research into services management - Afterword to the special edition on European research in service marketing
Lings, Ian
;
Lemmink, Jos
;
Botschen, Günther
- In:
Journal of business research : JBR
57
(
2004
)
4
,
pp. 456
Persistent link: https://www.econbiz.de/10006718850
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