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A simple staffing method for multiskill call centers
Pot, Auke; Bhulai, Sandjai; Koole, Ger - In: Manufacturing & service operations management : M & SOM 10 (2008) 3, pp. 421-428
Persistent link: https://www.econbiz.de/10009866219
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Simple methods for shift scheduling in multiskill call centers
Bhulai, Sandjai; Koole, Ger; Pot, Auke - In: Manufacturing & service operations management : M & SOM 10 (2008) 3, pp. 411-420
Persistent link: https://www.econbiz.de/10009866220
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Optimal pricing in retail: a Cox regression approach
Meijer, Rudi; Bhulai, Sandjai - In: International journal of retail & distribution management 41 (2013) 4, pp. 311-320
Persistent link: https://www.econbiz.de/10010121901
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Optimal balanced control for call centers
Bhulai, Sandjai; Farenhorst-Yuan, Taoying; Heidergott, Bernd - 2012
Persistent link: https://www.econbiz.de/10010047402
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Structural properties of the optimal resource allocation policy for single-queue systems
Yang, Ran; Bhulai, Sandjai; Mei, Rob - 2012
Persistent link: https://www.econbiz.de/10010058821
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Optimal resource allocation in survey designs
Calinescu, Melania; Bhulai, Sandjai; Schouten, Barry - In: European journal of operational research : EJOR 226 (2013) 1, pp. 115-121
Persistent link: https://www.econbiz.de/10010062168
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On the bias vector of a two-class preemptive priority queue
Groenevelt, Robin; Koole, Ger; Nain, Philippe - In: Mathematical methods of operations research 55 (2002) 1, pp. 107-120
Persistent link: https://www.econbiz.de/10006617531
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Stochastic scheduling with event-based dynamic programming
Koole, Ger - In: Mathematical methods of operations research 51 (2000) 2, pp. 249-262
Persistent link: https://www.econbiz.de/10006624568
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Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters
Jiménez, Tania; Koole, Ger - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 413-422
Persistent link: https://www.econbiz.de/10006816986
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Optimal Shift Scheduling with a Global Service Level Constraint
Koole, Ger; van der Sluis, Erik - In: IIE transactions / Institute of Industrial Engineers, … 35 (2003) 11, pp. 1049-1056
Persistent link: https://www.econbiz.de/10006168715