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A classification of service facilities, servicescapes and service factories
Tinnilä, Markku - In: International journal of services and operations management 11 (2012) 3, pp. 267-291
Persistent link: https://www.econbiz.de/10009868986
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A review of service frameworks analyzing strategic repositioning : the case of bank services
Tinnilä, Markku - In: International journal of information systems in the … 3 (2011) 1, pp. 21-38
Persistent link: https://www.econbiz.de/10009888845
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Modularity in logistics services : a business model and process view
Bask, Anu; Lipponen, Mervi; Rajahonka, Mervi; Tinnilä, … - In: International journal of services and operations management 10 (2011) 4, pp. 379-399
Persistent link: https://www.econbiz.de/10009868970
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Efficient service production: service factories in banking
Tinnilä, Markku - In: Business process management journal 19 (2013) 4, pp. 648-661
Persistent link: https://www.econbiz.de/10010141023
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Mapping the structural properties of production process and product mix
Kemppainen, Katariina; Vepsäläinen, Ari P.J.; … - In: International journal of production economics 111 (2008) 2, pp. 713-728
Persistent link: https://www.econbiz.de/10007896138
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Applications and Implementation - Measuring Delivery Process Performance
Kallio, Jukka; Saarinen, Timo; Tinnilä, Markku; … - In: The international journal of logistics management 11 (2000) 1, pp. 75-88
Persistent link: https://www.econbiz.de/10007176155
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Framework for modularity and customization: service perspective
Bask, Anu; Lipponen, Mervi; Rajahonka, Mervi; Tinnilä, … - In: The journal of business & industrial marketing 26 (2011) 5, pp. 306-320
Persistent link: https://www.econbiz.de/10009163133
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Megatrends in electronic business : an analysis of the impacts on SMEs
Ovaskainen, Marko; Tinnilä, Markku - In: International journal of e-entrepreneurship and … 2 (2011) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10010008895
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Mapping the structural properties of production process and product mix
Kemppainen, Katariina; Vepsäläinen, Ari P.J.; … - In: International journal of production economics 111 (2008) 2, pp. 713-729
Persistent link: https://www.econbiz.de/10008880370
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Strategic perspective to business process redesign
Tinnilä, Markku - In: Management decision : MD 33 (1995) 3, pp. 25-34
Persistent link: https://www.econbiz.de/10006594207