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Re‐engineering service quality...
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Gounaris, Spiros
19
Dimitriadis, Sergios
5
Tzempelikos, Nektarios
3
Akamavi, Raphaël K.
2
Boukis, Achilleas
2
Ha, Hong-Youl
2
Muthaly, Siva K.
2
Stathakopoulos, Vlasis
2
Athanassopoulos, Antreas
1
Chatzipanagiotou, Kalliopi C.
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Koritos, Christos
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The journal of services marketing
8
European journal of marketing : EJM
4
International journal of service industry management : IJSIM
2
Journal of business market management : JBM
1
Journal of business research : JBR
1
Journal of business-to-business marketing
1
Journal of marketing management : MM
1
Journal of strategic marketing
1
Managing service quality : MSQ ; an international journal
1
The service industries journal
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OLC EcoSci
ECONIS (ZBW)
36
Other ZBW resources
22
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3
EconStor
1
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Alternative explanations of online repurchasing behavioral intentions: A comparison study of Korean and UK young customers
Ha, Hong-Youl
;
Muthaly, Siva K.
;
Akamavi, Raphaël K.
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 874-905
Persistent link: https://www.econbiz.de/10008762861
Saved in:
2
Alternative explanations of online repurchasing behavioral intentions: A comparison study of Korean and UK young customers
Ha, Hong-Youl
;
Muthaly, Siva K.
;
Akamavi, Raphaël K.
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 874-905
Persistent link: https://www.econbiz.de/10008418451
Saved in:
3
An alternative measure for assessing perceived quality of software house services
Gounaris, Spiros
- In:
The service industries journal
25
(
2005
)
6
,
pp. 803-824
Persistent link: https://www.econbiz.de/10006234804
Saved in:
4
Behavioural responses to customer satisfaction: An empirical study
Athanassopoulos, Antreas
;
Gounaris, Spiros
; …
- In:
European journal of marketing : EJM
35
(
2001
)
5-6
,
pp. 687-707
Persistent link: https://www.econbiz.de/10006090836
Saved in:
5
The role of employee job satisfaction in strengthening customer repurchase intentions
Gounaris, Spiros
;
Boukis, Achilleas
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 322-333
Persistent link: https://www.econbiz.de/10010144844
Saved in:
6
Approaching Key Account Management from a long-term perspective
Tzempelikos, Nektarios
;
Gounaris, Spiros
- In:
Journal of strategic marketing
21
(
2013
)
2
,
pp. 179-198
Persistent link: https://www.econbiz.de/10010095372
Saved in:
7
Antecedents of internal marketing practice: some preliminary empirical evidence
Gounaris, Spiros
- In:
International journal of service industry management : IJSIM
19
(
2008
)
3
,
pp. 400
Persistent link: https://www.econbiz.de/10008071427
Saved in:
8
Antecedents of internal marketing practice: some preliminary empirical evidence
Gounaris, Spiros
- In:
International journal of service industry management : IJSIM
19
(
2008
)
3-4
,
pp. 400-440
Persistent link: https://www.econbiz.de/10008100329
Saved in:
9
The notion of internal market orientation and employee job satisfaction: some preliminary evidence
Gounaris, Spiros
- In:
The journal of services marketing
22
(
2008
)
1
,
pp. 68
Persistent link: https://www.econbiz.de/10007979008
Saved in:
10
Assessing service quality on the Web: evidence from business-to-consumer portals
Gounaris, Spiros
;
Dimitriadis, Sergios
- In:
The journal of services marketing
17
(
2003
)
4-5
,
pp. 529
Persistent link: https://www.econbiz.de/10007103444
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