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Person–place congruency in the Internet Banking context

Gounaris, Spiros; Koritos, Christos; Vassilikopoulou, … - In: Journal of business research : JBR 63 (2010) 9, pp. 943-950

Persistent link: https://www.econbiz.de/10008443962

Pilgrimages: the "promised land" for travel agents?

Triantafillidou, Amalia; Koritos, Christos; … - In: International journal of contemporary hospitality management 22 (2010) 3, pp. 382-399

Persistent link: https://www.econbiz.de/10008406325

An alternative measure for assessing perceived quality of software house services

Gounaris, Spiros - In: The service industries journal 25 (2005) 6, pp. 803-824

Persistent link: https://www.econbiz.de/10006234804

Behavioural responses to customer satisfaction: An empirical study

Athanassopoulos, Antreas; Gounaris, Spiros; … - In: European journal of marketing : EJM 35 (2001) 5-6, pp. 687-707

Persistent link: https://www.econbiz.de/10006090836

Antecedents of Perceived Quality in the Context of Internet Retail Stores

Gounaris, Spiros; Dimitriadis, Sergios; Stathakopoulos, … - In: Journal of marketing management : MM 21 (2005) 7-8, pp. 669-700

Persistent link: https://www.econbiz.de/10006956525

The role of employee job satisfaction in strengthening customer repurchase intentions

Gounaris, Spiros; Boukis, Achilleas - In: The journal of services marketing 27 (2013) 4, pp. 322-333

Persistent link: https://www.econbiz.de/10010144844

Conceptualization and measurement of key account management orientation

Gounaris, Spiros; Tzempelikos, Nektarios - In: Journal of business market management : JBM 5 (2012) 3, pp. 173-194

Even though the importance of Key Account Management (KAM) in building long term buyer-seller relationships is widely recognized in literature this long term perspective of KAM lacks appropriate empirical examination. The purpose of this study is to propose a conceptualization of Key Account...

Persistent link: https://www.econbiz.de/10010076735

Service blueprinting effectiveness: drivers of success

Kostopoulos, Giannis; Gounaris, Spiros; Boukis, Achilleas - In: Managing service quality : MSQ ; an international journal 22 (2012) 6, pp. 580-592

Persistent link: https://www.econbiz.de/10010044425

Key Account Management Orientation and Its Implications: A Conceptual and Empirical Examination

Gounaris, Spiros; Tzempelikos, Nektarios - In: Journal of business-to-business marketing 20 (2013) 1, pp. 33-50

Persistent link: https://www.econbiz.de/10010085138

Approaching Key Account Management from a long-term perspective

Tzempelikos, Nektarios; Gounaris, Spiros - In: Journal of strategic marketing 21 (2013) 2, pp. 179-198

Persistent link: https://www.econbiz.de/10010095372