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White, Lesley
24
Helkkula, Anu
5
Johnson, Lester W.
4
Gill, Liz
3
Pihlström, Minna
3
Snell, Lan
3
Yanamandram, Venkata
3
Cobelli, Nicola
2
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2
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International journal of pharmaceutical and healthcare marketing : IJPHM
4
Managing service quality : MSQ ; an international journal
4
The journal of services marketing
3
Health marketing quarterly
2
Journal of professional services marketing
2
Journal of service management
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International journal of management
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OLC EcoSci
ECONIS (ZBW)
64
Other ZBW resources
29
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1
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1
How do customers and pharmacists experience generic substitution?
Gill, Liz
;
Helkkula, Anu
;
Cobelli, Nicola
;
White, Lesley
- In:
International journal of pharmaceutical and healthcare …
4
(
2010
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10009896183
Saved in:
2
Qualitative Triadic Study of the Relational Factors Influencing the Formation of Quality in a Community-Based Aged Health Care Service Network
Gill, Liz
;
White, Lesley
;
Cameron, Ian
- In:
Health marketing quarterly
28
(
2011
)
2
,
pp. 155-174
Persistent link: https://www.econbiz.de/10009016117
Saved in:
3
Service co-creation in community-based aged healthcare
Gill, Liz
;
White, Lesley
;
Cameron, Ian Douglas
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
2
,
pp. 152-178
Persistent link: https://www.econbiz.de/10008887198
Saved in:
4
Improving the uptake of the Australian Home Medicines Review (AHMR) through patient segmentation
White, Lesley
;
Klinner, Christiane
;
Cobelli, Nicola
- In:
International journal of pharmaceutical and healthcare …
5
(
2011
)
3
,
pp. 194-204
Persistent link: https://www.econbiz.de/10009896199
Saved in:
5
Narratives and metaphors in service development
Helkkula, Anu
;
Pihlström, Minna
- In:
Qualitative market research : an international journal
13
(
2010
)
4
,
pp. 354-371
Persistent link: https://www.econbiz.de/10009853868
Saved in:
6
Characterizing Value as an Experience: Implications for Service Researchers and Managers
Helkkula, Anu
;
Kelleher, Carol
;
Pihlström, Minna
- In:
Journal of service research : JSR
15
(
2012
)
1
,
pp. 59-76
Persistent link: https://www.econbiz.de/10009833944
Saved in:
7
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-390
Persistent link: https://www.econbiz.de/10009166378
Saved in:
8
Practices and experiences: challenges and opportunities for value research
Helkkula, Anu
;
Kelleher, Carol
;
Pihlström, Minna
- In:
Journal of service management
23
(
2012
)
4
,
pp. 554-571
Persistent link: https://www.econbiz.de/10009998596
Saved in:
9
Consensus regarding purchase influence in a professional service context: a dyadic study
White, Lesley
;
Johnson, Lester W.
- In:
Journal of business research : JBR
54
(
2001
)
3
,
pp. 199-208
Persistent link: https://www.econbiz.de/10006724465
Saved in:
10
Pre-purchase decision-making for a complex service: retirement planning
Rickwood, Catherine
;
White, Lesley
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 145-153
Persistent link: https://www.econbiz.de/10008257192
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