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Handling Consumer Complaint Information: Why and How?
Mitchell, V.W. - In: Management decision : MD 31 (1993) 3, pp. 21-28
Persistent link: https://www.econbiz.de/10006602605
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Risk Reduction in Purchasing Organisational Professional Services
Mitchell, V.W.; Moutinho, L.; Lewis, B.R. - In: The service industries journal 23 (2003) 5, pp. 1-19
Persistent link: https://www.econbiz.de/10006251120
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Handling Consumer Complaint Information: Why and How?
Mitchell, V.W. - In: Logistics information management 6 (1993) 3, pp. 20-26
Persistent link: https://www.econbiz.de/10007093066