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Service quality on three management levels : a study of service quality in public tendering contracts
Camén, Carolina - In: International journal of quality and service sciences 2 (2010) 3, pp. 317-334
Persistent link: https://www.econbiz.de/10009890275
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Contracts as cornerstones in relationship building
Camén, Carolina; Gottfriedsson, Patrik; Rundh, Bo - In: International journal of quality and service sciences 4 (2012) 3, pp. 208-223
Persistent link: https://www.econbiz.de/10010039055
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Contractual governance for public service value networks
Enquist, Bo; Camén, Carolina; Johnson, Mikael - In: Journal of service management 22 (2011) 2, pp. 217-241
Persistent link: https://www.econbiz.de/10008995331
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To trust or not to trust?: Formal contracts and the building of long-term relationships
Camén, Carolina; Gottfridsson, Patrik; Rundh, Bo - In: Management decision : MD 49 (2011) 3, pp. 365-384
Persistent link: https://www.econbiz.de/10008887192