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Task‐Relationship‐Self: A Framework for Understanding Service Encounter Behaviors
Bradley, Graham L.
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Sparks, Beverley A.
;
Zapf, Dieter
; …
- In:
Psychology & marketing
30
(
2013
)
6
,
pp. 512-528
Persistent link: https://www.econbiz.de/10010106767
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Third Party Customers Infecting Other Customers for Better or for Worse
Tombs, Alastair G.
;
McColl‐Kennedy, Janet R.
- In:
Psychology & marketing
30
(
2013
)
3
,
pp. 277-292
Persistent link: https://www.econbiz.de/10010072120
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