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Kangis, Peter
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Awareness of service charges and its influence on customer expectations and perceptions of quality in banking
Kangis, Peter
;
Passa, Vassiliki
- In:
The journal of services marketing
11
(
1997
)
2-3
,
pp. 105-117
Persistent link: https://www.econbiz.de/10007371527
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Strategies in a dynamic marketplace - A case study in the airline industry
Kangis, Peter
;
O'Reilly, M.Dolores
- In:
Journal of business research : JBR
56
(
2003
)
2
,
pp. 105-112
Persistent link: https://www.econbiz.de/10006721465
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Using Caliper to predict performance of salespeople
Kangis, Peter
;
Lago, Howard
- In:
International journal of manpower
18
(
1997
)
7-8
,
pp. 565-575
Persistent link: https://www.econbiz.de/10006850058
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Organisational climate and corporate performance: An empirical investigation
Kangis, Peter
;
Williams, D.Gordon S.
- In:
Management decision : MD
38
(
2000
)
8
,
pp. 531-540
Persistent link: https://www.econbiz.de/10006567570
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