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Awareness of service charges and its influence on customer expectations and perceptions of quality in banking
Kangis, Peter; Passa, Vassiliki - In: The journal of services marketing 11 (1997) 2-3, pp. 105-117
Persistent link: https://www.econbiz.de/10007371527
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Strategies in a dynamic marketplace - A case study in the airline industry
Kangis, Peter; O'Reilly, M.Dolores - In: Journal of business research : JBR 56 (2003) 2, pp. 105-112
Persistent link: https://www.econbiz.de/10006721465
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Using Caliper to predict performance of salespeople
Kangis, Peter; Lago, Howard - In: International journal of manpower 18 (1997) 7-8, pp. 565-575
Persistent link: https://www.econbiz.de/10006850058
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Organisational climate and corporate performance: An empirical investigation
Kangis, Peter; Williams, D.Gordon S. - In: Management decision : MD 38 (2000) 8, pp. 531-540
Persistent link: https://www.econbiz.de/10006567570