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Value co-creation as a determinant of success in public transport services: A study of the Swiss Federal Railway operator (SBB)
Gebauer, Heiko; Johnson, Mikael; Enquist, Bo - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 511-531
Persistent link: https://www.econbiz.de/10008723733
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Contractual governance for public service value networks
Enquist, Bo; Camén, Carolina; Johnson, Mikael - In: Journal of service management 22 (2011) 2, pp. 217-241
Persistent link: https://www.econbiz.de/10008995331
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Values-based service quality for sustainable business
Enquist, Bo; Edvardsson, Bo; Sebhatu, Samuel Petros - In: Managing service quality : MSQ ; an international journal 17 (2007) 4, pp. 385-403
Persistent link: https://www.econbiz.de/10007750119
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ISO 14001 as a driving force for sustainable development and value creation
Sebhatu, Samuel Petros; Enquist, Bo - In: The TQM magazine : the international bi-monthly for … 19 (2007) 5, pp. 468-482
Persistent link: https://www.econbiz.de/10007765890
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Low-carbon communities as a context for individual behavioural change
Heiskanen, Eva; Johnson, Mikael; Robinson, Simon; … - In: Energy policy 38 (2010) 12, pp. 7586-7596
Persistent link: https://www.econbiz.de/10008715829
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'The IKEA Saga': How Service Culture Drives Service Strategy
Edvardsson, Bo; Enquist, Bo - In: The service industries journal 22 (2002) 4, pp. 153-186
Persistent link: https://www.econbiz.de/10006261083
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Managing the innovation co-creation challenge
Ford, Robert C.; Edvardsson, Bo; Dickson, Duncan; … - In: Organizational dynamics : a quarterly review of … 41 (2012) 4, pp. 281-291
Persistent link: https://www.econbiz.de/10010037361
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Design dimensions of experience rooms for service test drives: Case studies in several service contexts
Edvardsson, Bo; Enquist, Bo; Johnston, Robert - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 312-328
Persistent link: https://www.econbiz.de/10008434817
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The service excellence and innovation model: lessons from IKEA and other service frontiers
Edvardsson, Bo; Enquist, Bo - In: Total quality management & business excellence : an … 22 (2011) 5, pp. 535-552
Persistent link: https://www.econbiz.de/10009030671
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Quality management systems and value creation
Rönnbäck, Åsa; Witell, Lars; Enquist, Bo - In: International journal of quality and service sciences 1 (2009) 3, pp. 241-254
Persistent link: https://www.econbiz.de/10009890255