Within the existing literature, call centre work is defined as a combination of taylorism, emotional labour and surveillance. Yet call centres also involve new forms of customer relationship. Call centre work is abstracted from any geographical location, it can involve many people separate in...

It is a general understanding that the advanced economies are currently undergoing a fundamental transformation into knowledge-based societies. There is a firm belief that this is based on the development of high-tech industries. Correspondingly, in this scenario low-tech sectors appear to be...

In this paper we explore the impact of the current economic downturn on Polish migrants in the Irish labour market. Ireland appears to be well suited to study the impact of the recession on intra-European migration. The country has not only experienced large-scale inward migration from the new...

Some feminist writings have claimed that ‘bureaucracy’ is inherently ‘patriarchal’. This paper challenges this argument by comparing the experience of women in Ireland in a state sector organization and in a cluster of software firms. While the bureaucratic state company has been...

We study the external linkages of clusters through a typology of forms of temporary proximity (from foreign business meetings to co-located projects). We suggest that here business air travel and information and communication technologies have given significant advantages to small firms. We...

This book presents an evidence-based assessment of the impact of EU enlargement on industrial relations and social standards in old and new EU Member States. It combines chapters which give an overview of the process of enlargement/integration and comparative socio-economic data at EU and...

The present article outlines the main developments of what may be called the ‘new innovation theory’. This theory is based on the work of Schumpeter and combines it with the profit strategy approach. The purpose of this combination is to show that innovation needs to be embedded in coherent...