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Effects of service innovation in cultural parks on customer satisfaction

Lin, Shang-Ping; Wang, Chuan-Chung; Huang, Pi-Yun - In: Acta Oeconomica 64 (2014) November, pp. 151-164

The impact of financial crisis has resulted in the global economic depression. It is merely cultural industry that acts in a diametrically opposite way so businesses related to cultural industry are still growing. For this reason, this study tends to explore the innovation activities in cultural...

Persistent link: https://www.econbiz.de/10011094504

HERAUSFORDERUNGEN DES LANDHANDELS UNTER VERÄNDERTEN MARKTBEDINGUNGEN: THEORETISCHE ÜBERLEGUNGEN UND EMPIRISCHE EVIDENZ

Schulze, Birgit - Gesellschaft für Wirtschafts- und Sozialwissenschaften … - 2012

Kundenzufriedenheit empirisch überprüft. Eine Fokusgruppen-Diskussion mit Landwirten beleuchtet die landwirtschaftlichen Sichtweise auf … Landwirten aus Nord- und Nord-Ostdeutschland wird untersucht, welche Leistungen der Landhändler zu Kundenzufriedenheit führen und … zeigen, dass neben der Konditionenpolitik auch die Serviceprofilierung entscheidend für die Kundenzufriedenheit ist. Die …

Persistent link: https://www.econbiz.de/10011070466

Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung

Körnert, Jan; Wolf, Cornelia - Fakultät Wirtschaftswissenschaften, Technische … - 2002

werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …

Persistent link: https://www.econbiz.de/10009207037

Exploring service development for understanding Schumpeterian innovation in service firms: the deduction of special case criteria

Flikkema, Meindert - VU University Amsterdam, Faculty of Economics, Business … - 2005

The identification of innovation in services is problematic. This seems remarkable, since many papers have emerged, which emphasize distinctive features of service innovation. However, some of these contributions strain the Schumpeterian innovation opinion or describe in fact the role of service...

Persistent link: https://www.econbiz.de/10005510272

Innovation Concepts and Typology – An Evolutionary Discussion

Kotsemir, Maxim; Abroskin, Alexander - Volkswirtschaftliche Fakultät, … - 2013

This paper is devoted to the analysis of evolution of innovation concepts, aspect and types. First emergence and evolution of different aspects and concepts of innovation are analysed, then the development of innovation concepts from a historical perspective and finally an overview given of...

Persistent link: https://www.econbiz.de/10011259326

SERVICE INNOVATION AND ITS IMPACT: WHAT DO WE KNOW ABOUT? / INNOVACIÓN EN SERVICIOS Y SU IMPACTO: ¿QUÉ ES LO QUE SABEMOS?

Durst, Susanne; Mention, Anne-Laure; Poutanen, Petro - In: Investigaciones Europeas de Dirección y Economía de … 21 (2015) 2, pp. 65-72

Despite the growing body of literature concentrating on service innovation, empirical research focusing on measuring its impact, mainly at firm-level, remains scarce. Adopting the perspective that the ability to monitor the service innovation process and to assess its impact is a pre-condition...

Persistent link: https://www.econbiz.de/10011262775

Strategic decision making using multicriteria analysis: new service development in Greek hotels

Kitsios, Fotis; Grigoroudis, Evangelos; Giannikopoulos, … - In: International Journal of Data Analysis Techniques and … 7 (2015) 2, pp. 187-202

The main purpose of the study is to highlight the new service development as a key determinant of diversification strategy in the hospitality industry. Successful new services strengthen the hotels' innovation orientation, constitute the basis for the future competitiveness, growth and survival,...

Persistent link: https://www.econbiz.de/10011266486

Effects of human resource outsourcing on service innovation in public sectors

Liu, Hong-Cheng - In: Acta Oeconomica 64 (2014) November, pp. 13-24

To deal with a lot of public services, first-level human resources are largely required in governmental institutes. The changes of industries and employment structure have the government, in consideration of budgets and downsizing, apply Human Resource Outsourcing and introduce temporary...

Persistent link: https://www.econbiz.de/10011094507

Network dynamics in constellations of cultural differences: Relational distance in innovation processes in legal services and biotechnology

Ibert, Oliver; Müller, Felix C. - In: Research Policy 44 (2015) 1, pp. 181-194

The aims of this article are first to scrutinize the effects of cultural divergence within knowledge networks on innovation and second to explore how these relations change during the process. Using qualitative case-study data from innovation biographies in legal services and biotechnology...

Persistent link: https://www.econbiz.de/10011116587

Service innovation in the complex environment of tax administration: the Indonesian public sector perspective

Darono, Agung; Irawati, Dessy - In: International Journal of Innovation and Regional Development 6 (2015) 1, pp. 102-123

Providing straightforward and inexpensive public services is a necessity in public administration including in the field of tax administration. To simplify the tax administration process, the Indonesian Directorate General of Taxes (DGT) has initiated an electronic tax service project, e-tax...

Persistent link: https://www.econbiz.de/10011207758