We propose an optimal schedule for multiple classes of arrivals in a queueing system consisting of queues in tandem. The arrival process for each class is Poisson with different rates, and the service times are constant. A theoretical result is presented by Linear Programming of sample-path...

Understanding the behavior of an idle time of a limited resource is the key to increase productivity in service operations. When the system consists of nonexponential properties of time distributions it becomes difficult to provide results for the general case. We derive the MacLaurin series for...

We propose an optimal schedule for multiple classes of arrivals in a queueing system consisting of queues in tandem. The arrival process for each class is Poisson with different rates, and the service times are constant. A theoretical result is presented by Linear Programming of sample-path...

Understanding the behavior of an idle time of a limited resource is the key to increase productivity in service operations. When the system consists of nonexponential properties of time distributions it becomes difficult to provide results for the general case. We derive the MacLaurin series for...

Motivated by the waiting lines between the U.S.-Canadian border crossings, we investigate a security-check system with both security and customer service goals. In such a system, every customer has to be inspected by the first-stage inspector, but only a proportion of customers need to go...