Service has traditionally been a forceful competitive tool in grocery retailing. Lately discount stores has proven to be a winning concept within North European grocery re-tailing and this has evoked a renewed interest in service quality and grocery retailing. The overall aim of this study is to...

Based on a case study of managers in a large, international knowledge-intensive company this paper suggests a rethinking of leadership, taking the mundane, almost trivial, aspects of what managers/leaders actually do seriously. In the study interviewed managers emphasized the importance of...

In this paper a framework for investigating and understanding how boards of directors respond to changes in the national pattern of corporate governance based on institutional theory is developed. The framework is applied on boards of Swedish publicly listed companies in 1994 and 1999. We...

Despite the great interest in organizational identity, empirical studies are relatively rare. As yet, there have been no major comparative case studies of this phenomenon. Single case studies have yielded in-depth understanding of the process of identity construction in specific organizations,...

The market orientation literature distinguishes between market driven and market driving approaches. Although, most of the companies provided as examples of the latter approach have strong corporate brands, the corporate brand and associated brand values have not previously been considered as a...

I wrote my first paper on Global Social Intelligence at Dartmouth College in USA in l972. Cy Sulzberger commented it in “The New York Times”, and Sweden’s foreign policy journal “Internationella Studier” published it in 1973. Since then I have published about 250 papers on...

Increasing attention is being given to professional services in organisation and management theory. Whether the focus is on organisational forms or service processes such as knowledge transfer, the role of clients is often seen as central. However, typically, clients continue to be presented in...

Along with an increasingly globalized business environment and a strongly held corporate belief that the world can be rationally managed, the last two decades have witnessed a growing demand for normative models dealing with cross-cultural management issues. This trend has allowed cross-cultural...

Globalization is creating similar environments for younger consumers around the world. With younger individuals being socialized in more similar environments than their parents, the former should have more comparable values than the latter. The goal of the current study was to empirically test...

This paper develops some ideas about personnel concepts, defined as basic conceptualizations of the idealtypical employees and the linkage between these and companies. Personnel concepts provice starting and anchoring points for the recruitment, development and retainment of employees and for...