Accreditation is a means by which business programs can assure accountability and quality to their stakeholders. However, attaining and maintaining accreditation can be a costly endeavor. The Accreditation Council for Business Schools and Programs (ACBSP), the Association to Advance Collegiate...

Many studies of bargaining behavior use an experimental paradigm in which a role play manipulation is contrasted with a “real†social force manipulation. These design changes confound the results because the experiment's social forces are created by two qualitatively different methods...

The purpose of this study was to develop and validate a new measure of customer service job performance - the Customer-Centered Behavior (CCB) measure. The CCB measure draws on the content of over 15 existing measures, but captures in-role service performance focused on customer interactions in...