Reducing social uncertainty--understanding, predicting, and controlling the behavior of other people--is a central motivating force of human behavior. When rules and customs are not sufficient, people rely on trust and familiarity as primary mechanisms to reduce social uncertainty. The relative...

The topic of trust in information technology (IT) artifacts has piqued interest among researchers, but studies of this form of trust are not definitive regarding which factors contribute to it the most. Our study empirically tests a model of trust in IT artifacts that increases our understanding...

According to Benbasat and Barki (2007), systems usage has remained a black box in spite of the fact that the construct lies at the heart of a host of studies in the field. We know very little about how exactly users cope with information technology (IT), especially disruptive IT. To answer such...

This is the second part of a two-part article that describes and analyzes a program of research (PR) in international IT studies that began in the fall of 1992. The first part spans the years 1992 through 2000 and discusses the concept of a PR, the inception of our PR, and its maturation in...

This is the first part of a two-part paper that describes and analyzes a program of research (PR) in international IT studies begun in the fall of 1992 and continuing through 2004. The paper presents the first two stages which span the years of 1992 through 2000, focusing on the creation and...

System response delay has been cited as the single most frustrating aspect of using the Internet and the most worrisomeaspect of Web application design. System response time (SRT) research generally concludes that delay should be eliminated where possible to as little as a few seconds, even...

The topic of trust in information technology (IT) artifacts has piqued interest among researchers, but studies of this form of trust are not definitive regarding which factors contribute to it the most. Our study empirically tests a model of trust in IT artifacts that increases our understanding...

Several IS studies have shown that well-designed websites positively influence users, capturing visitor attention and encouraging return behaviors. However, little attention has been paid to non commercial and cultural websites such as museum websites. This study draws on human-computer...