The paper identifies several characteristics of the socio-cultural environment and anternal work culture of organisations in developing countries, and discusses the reasons why such characteristics have facilitating or constraining effects on the installation and implementation of the...

This paper emphasizes the need to understand the precise way in which culture influences the effectiveness of the organisation's human resource management (HRM) practices. For this purpose, it first describes the findings of a series of conceptual and empirical studies that explain why a set of...

Whilst hotel management's rhetoric encourages staff to provide the best possible service by satisfying customers' needs, front line staff find themselves bearing the brunt of any abusive and sexual behaviour from customers. This article analyses the experience of harassment of hotel workers by...

This paper presents the findings of an investigation into the perceptions of managers in the UK hospitality industry regarding the changes that have occurred to the managers role during the last 15 years. The main findings indicate a shift from an operational to a business focus and a blurring...

This study examines the differences between the internal work culture of public and private sector organisations in India. 7be model of culture fit was rttilised to explain the ways in which the external sociocultural environment and enterprise variables influence the internal work culture...

The paper explores charismatic leadership as a new dimension. A three stage model to understand the charismatic leader's influence process in organisations is proposed. Stage 1 is that of evaluation of status quo, Stage 2 that of formulation of organisational goals, and Stage 3 is the means of...