The purpose of this study is to get empirical data about the assessed contribution of an iso 9001 internal audit to fulfil the company goals and in this way improve its efficiency. The empirical study in the case of Mercator, plc. is based on the analytically proven hypothesis taken from a...

There is a real need for improved management processes to develop manufacturing strategies. The paper studies analysis as a part of the strategic planning process. In order to guarantee effective decision-making, the role of the analysis in the process of planning has to be understood. This...

Despite the success that the ISO 9001 standard has achieved it has been extensively criticized and empirical studies have shown controversial results about its impact on performance. Our conceptual study was motivated by the mentioned dilemma about ISO 9001 effectiveness, and the controversy...