Effective measurement of information system (IS) success continues to be a top concern for both practitioners and researchers. Labeled the "productivity paradox", previous attempts to quantify the benefits of IS have often resulted in inconclusive or inconsistent results. The present study...

type="main" xml:id="jscm12047-abs-0001" <p>Product recalls are often painful to endure, but they also create important opportunities for learning. Although past research implicitly treats recalls as monolithic, our grounded theory investigation uncovered four types of recalls. Each type of recall...</p>

Organizations today own little slack, and they must very carefully manage their resources. In this article, we describe an omnipresent, yet often ignored resource utilization problem whereby some workers abandon certain responsibilities and use the freed-up time to pursue personal interests such...

Coordinating and managing distributed entities in a supply chain is a challenging task due, in part, to conflicts present in such systems. If not handled effectively, the conflict can degrade the performance of the system as a whole due to the fact that each individual entity may be working...