Supply chains are complex systems, and the decision making and support processes for the development and management of such multifaceted entities are quite challenging. In order to become sustainable, supply chains are well advised to improve their business processes continuously and strive for...

Existing research on service supply chains assumes the existence of an established and mature chain. Empirical or conceptual insights into service supply chain formation are therefore limited. The initial formation of a service supply chain, however, is suspected to determine its future...