We study dynamic pricing policies for a monopolist selling perishable products over a finite time horizon to strategic buyers. Buyers are strategic in the sense that they anticipate the firm's price policies. It is expensive and administratively difficult for most brick and mortar retailers to...

Consider a plant that has information about the arrival schedule of its "inputs" over a planning cycle. The plant has parallel production lines for processing multiple types of products. However, changeover cost and changeover time are incurred when a line changes from processing one type of...

We study the structure of the optimal policies for a firm operating plants in different countries. The relative costs of production between the plants are assumed to vary over time due to economic and political factors such as exchange rates, inflation, taxes, and tariffs. Based on the costs,...

For the last four decades the preferred economic philosophy in much of Latin America was that of import-substituting industrialization. As a result multinational corporations (MNCs) approached different countries with the expectation that each plant would primarily serve its domestic market....

The literature on organization design has been dominated by descriptive models in its dealing with structure and operations. This paper takes an alternative view advocating the use of a normative model to be used in the design of service organizations. This model sees the extent of customer...

This research provides an empirically derived measurement model for customer contact, a widely used construct in service management. The model was created by applying two psychometric scaling techniques, Multidimensional Scaling (MDS) and the method of paired comparisons, and Content Analysis,...

No abstract available.

Delivering high quality service during the service encounter is central to competitive advantage in service organizations. However, achieving such high quality while controlling for costs is a major challenge for service managers. The purpose of this paper is to present an approach for...