Purpose – The purpose of this paper is to investigate the association between human resource management (HRM) practices and knowledge sharing from the Malaysian industry context. Design/methodology/approach – The method of exploratory factor analysis and confirmatory factor analysis were...

The purpose of this paper is to examine the impact of Total Quality Management (TQM) practices on customer orientation and learning organisation in Malaysian service sector. This study was based on empirical data collected from a survey of 122 managers of Malaysian service firms. Correlation...

Organizations nowadays are faced with many competitive obstacles due to the rapid change in technology. Both practitioners and management theorists have called for innovation to take place in production processes and production lines as well as in management practices. Total quality management,...

The research paper empirically examines the influence of the six total quality management/human resource management (TQM/HRM) practices on employees' knowledge sharing behaviour, with the Malaysian service organisations being the main focus. One hundred and five data was collected from the...

Purpose The principle aim of this paper is to empirically investigate the relationship between supply chain factors and the adoption of e-Collaboration tools in the supply chain of Electrical and Electronic (E&E) organizations in Malaysia.Design/methodology/approach Data for this study were...

<title>Abstract</title> This empirical study examines the association of TQM practices (i.e. leadership, customer focus, strategic planning, people management, information analysis and process management) with the innovation performance as perceived by the managers in Malaysia. The research model is...

The advancement of broadband technologies has altered how traditional business is being managed. Although the contribution of broadband is multifold and indispensable to business in today's reality, the adoption rate of broadband in Malaysia still remains low. Thus the research aims to...

This research paper aims to establish a conceptual framework that links the different dimensions of knowledge management, namely knowledge acquisition, knowledge dissemination and knowledge application, with innovation performance, particularly focusing on technological innovation (i. e. product...

Service network design under uncertainty is fundamentally crucial for all freight transportation companies. The main challenge is to strike a balance between two conflicting objectives: low network setup costs and low expected operational costs. Together these have a significant impact on the...

This paper presents an investigation of the relationships between the factors that drive the adoption of integrated, web-based demand chain management (DCM), as well as the relationship between web-based DCM integration and service innovation performance. Data was collected from 256 companies in...