In the literature, decision support systems (DSSs) have typically been evaluated on only a single criterion such as the outcome from decision making. However, it is clear that DSSs simultaneously have a critical impact on the process-oriented aspects of decision making, suggesting that a...

Crisis incidents occur in both business and public domains. This article focuses on non-routine incidents and explores uses of technologies for supporting crisis management tasks. A Crisis Incident Spiral of Decision Support helps identify useful decision support and information technologies....