Summary The past decade has seen, in response to the growth in service industries, increasing interest in what has been termed services science and innovation. This embryonic research field has been promoted by far sighted enterprises, government agencies and academics, the basic premise being...

It is suggested that a major strategic failure in European industry is its weakness in production and manufacturing technology. In this article it is argued that positive adoption of Flexible Manufacturing Systems provides the best hope for European firms to recover their manufacturing...

The author is concerned to point out that advanced manufacturing technologies have their main impact on 'manufacturing deliverables', particularly quality, delivery and cost. It is these deliverables that interest companies in their attempts to compete globally by using high technology...

Summary This is the final article in the Services Science and Innovation series and the intention is to do two main tasks. In Part 1 we highlight some of the key messages that are captured in the expanding discussion of the management of services which constitute the majority of most developed...

In order to meet the ever-increasing demands of the market place, many organizations have sought to become more agile and flexible. One potential route to increased flexibility is home working. However, in a service dominant world what is less well considered is the impact of such flexible work...