In this paper we argue that there exist two basic forms of business-to-business integration (B2Bi), namely, extended enterprise integration and market B2Bi. The paper at hand clarifies the meaning of both concepts, shows that the difference between both is fundamental, and discusses the...

As a consequence of the heightened competition on the education market, the management of educational institutions often attempts to collect information on what drives student satisfaction by e.g. organizing large scale surveys amongst the student population. Until now, this source of...