Managers have two basic alternatives for addressing the challenge posed by variable demand: (1) build manufacturing plants with excess capacity and /or stock excess goods in inventory to help smooth over fluctuations in demand, or (2) increase the flexibility of their manufacturing plants so...

This research investigates the effect of process management on clinical and experiential quality. Clinical quality measures hospitals' performance on patient safety, i.e., adherence to standards, whereas experiential quality relates to patient centeredness, i.e., responsiveness to the needs and...

This study presents a longitudinal analysis of patterns of investment in advanced manufacturing technologies (AMT) and financial performance. Investments in AMT from fifty manufacturing plants in the metalworking industries are examined. Data was collected via mail surveys administered to fifty...

This study presents a longitudinal analysis of patterns of investment in advanced manufacturing technologies (AMT) and financial performance. Investments in AMT from 112 manufacturing plants in the metal-working industries are examined. Data were collected via a mail survey administered to 202...