Partnerships, alliances and other forms of inter-organisational collaborative arrangements are now a commonplace part of institutional life. One type of collaborative arrangement is the centre of excellence (CoE) concept. Despite aspirations to the contrary, there is substantial evidence that...

It is known that “Knowledge Management” is associated with significant benefits which can empower organizations in the whole world especially University libraries to get more competitive in their environment. Knowledge Management Practice (KMP) and Library Users’ Satisfaction (LUS) are two...

The traditional production management strategy in paper manufacturing is based on a volume-intensive approach. This involves the measurement of overall performance or productivity, while aiming at a high level of capacity utilisation and minimum waste levels. This approach has proved successful...

Service and construction require large resource, thus there is a need for a comprehensive method for optimal resource allocation. The purpose of this study is to develop and use scaled critical factor index (SCFI) for sustainable resource allocations in a service provision company and a lean...

This study aims to present path the joint performance – how the build dynamic capabilities for public critical asset maintenance. The study examined this by finding out the Sand Cone model and Kano model content linkages to the 20 Finnish largest municipality’s Council’s Action Plans...

This short analysis presents perspective and a holistic method for approaching and measuring customer satisfaction. The Balanced Critical Factor Index (BCFI) method is a measurement tool to indicate which attribute of a business process is critical and which is not, based on the experience and...

This study is about the impact of online banking on customer service delivery in Malaysian banking industry. Due to the challenges of globalization and intensive competition, Banks were compelled to comprehend the services of online banking in order to entice the existing and the potential...

Purpose: This paper aims to present a fresh idea on how to model and examine the level of sustainable competitive advantage (SCA) with and without knowledge/technology (K/T) effects in a case company’s operation by taking the manufacturing strategy’s development directions and the efficiency...

Today’s concern and problem for most of the companies is the way of surviving and prospering in current and future periods of time in the marketplace.Sustainable competitive ability can be one of the ways of adaptation to the global business and rapid environment requirements.Operational...