Paul Williams of the Federal Reserve Bank of Boston examines the value of developing a complete understanding of the communities we serve.

Objective: To examine the cost effectivess of a stratified-care regimen for patients with migraine - in which patients are stratified by severity of illness, and then prescribed differing treatments according to level of severity - compared with a conventional stepped-care approach. Design and...

Identifying the drivers of relationship quality, satisfaction and customer loyalty has been the subject of much marketing research for over twenty years. However, there are a number of gaps in the literature, especially in understanding the nature of the drivers of customer loyalty over time. We...

This paper examines the strategic drivers of effective key account management (KAM) and their integration into the relationship lifecycle. Previous KAM initiatives have tended to be focused on the sellers’ perspective, resulting in bias, resistance and subsequent failure of many KAM systems....

<title>Abstract</title> ‘Leadership’ and ‘collaboration’ are integral to twenty-first century governance and management but, despite a growing literature, understanding about leadership for collaboration is hampered by a lack of specificity and nuance in theory and empirical research. This article...

Prolonged use of drugs for the treatment of specific chronic disorders such as hypertension, diabetes and asthma can be explained largely in clinical terms. The use of psychotropic drugs, on the other hand, appears to be in response to such a broad range of indications that prolonged use...

Purpose - To explore the extent to which Undergraduate and Postgraduate Education ‘explain’ variance in the practice decisions and patient care attitudes of a cohort Method - Using data from a survey of all certificands of the College of Family Physicians who live in Ontario and qualified...