One of elements which have received considerable attention in relationship marketing is customer loyalty. Brand is one of construct contributes to the formation of customer loyalty. Thus this study investigates the relationship between customer loyalty and brand. In this regards, using...

The present study is aimed to survey the relation between personality traits and happiness at work among employees of Qom Province Post Bank. Through literature review and surveying different models eleven elements were identified in happiness at work. These elements are learning, openness,...

The European Foundation Quality Management is one of the models which deal with the assessment of function of an organization using a self-assessment for measuring the concepts some of which are more and more qualitative. Consequently, complete understanding and correct usage of this model in an...