Empirical research on online consumer theory has been examined under diverse contexts over the years. Although researchers from a variety of business disciplines have made significant progress over the past few years, the scope of these studies is rather broad, the studies appear relatively...

There is widespread agreement among researchers that system usage, defined as the utilization of information technology (IT) by individuals, groups, or organizations, is the primary variable through which IT affects white collar performance. Despite the number of studies targeted at explaining...

The growth of e-commerce has been mainly in B2B, while B2C is still facing major hurdles associated with consumer acquisition and retention. In the evaluation of B2C businesses, the focus is shifting from measures of visitor attraction such as pageviews and click-through ratios to measures of...

While much of the prior information technology (IT) research has attempted to explain users' acceptance of new IT, recent research has focused on IT continuance or continued usage. The technology acceptance model (TAM) and the expectation-disconfirmation theory (EDT) are currently the dominant...

This study examines three trust-building processes (relational, calculative, and institutional) that shapes individual trust in online firms and compares how the effects of these processes change over time as users gain experience with the target firms. It hypothesizes three alternative belief...

This article presents an interpretive analysis of the key problems and challenges to technology implementation in developing countries, based on a three-year case analysis of an IT project in a city government in Ukraine. We employ the concept of technological frames of reference as an...