Ferrer, Geraldo; Dew, Nicholas; Apte, Uday - In: International Journal of Production Economics 124 (2010) 2, pp. 414-425
Radio Frequency Identification (RFID) is a technology that is being applied increasingly to services. We study several different RFID applications in services to discover how this technology can be used to enhance various aspects of service delivery, and what costs and benefits arise from it. We...