Mystery shopping is a well known marketing technique used by companies and marketing analysts to measure quality of service, and gather information about products and services. In this article, we analyse data from mystery shopping surveys via Bayesian networks in order to examine and evaluate...

A conjugate and conditional conjugate Bayesian analysis is presented for bi-directed discrete graphical models, which are used to describe and estimate marginal associations between categorical variables. To achieve this, each bi-directed graph is re-expressed by a Markov equivalent, over the...

This paper deals with the Bayesian analysis of graphical models of marginal independence for three way contingency tables. Each marginal independence model corresponds to a particular factorization of the cell probabilities and a conjugate analysis based on Dirichlet prior can be performed. We...

We propose a conjugate and conditional conjugate Bayesian analysis of models of marginal independence with a bi-directed graph representation. We work with Markov equivalent directed acyclic graphs (DAGs) obtained using the same vertex set with the addition of some latent vertices when required....

Bayesian networks are multivariate statistical models using a directed acyclic graph to represent statistical dependencies among variables. When dealing with Bayesian Networks it is common to assume that all the variables are discrete. This is not often the case in many real contexts where also...

Quality management and customer satisfaction evaluation can be difficult tasks to perform when processes involve multiple production lines or provide multichannel services. As a consequence, the top management needs to analyse the problem from different perspectives, to evaluate possible...

The problem of monitoring and managing the data production process by means of process flow indicators is presented in a decision theory framework. Here it is shown how to represent and solve the decision problem via influence diagrams, i.e. Bayesian network supporting decisions. An illustrative...

A class of estimators based on the dependency structure of a multivariate variable of interest and the survey design is defined. The dependency structure is the one described by the Bayesian networks. This class allows ratio type estimators as a subclass identified by a particular dependency...

In this paper Object-Oriented Bayesian networks are proposed as a tool to model measurement errors in a categorical variable due to respondent. A mixed measurement error model is presented and an Object-Oriented Bayesian network implementing such a model is introduced. The insertion of evidence...

We study an economic decision problem where the actors are two rms and the Antitrust Authority whose main task is to monitor and prevent rms potential anti-competitive behaviour. The Antitrust Au- thority's decision process is modelled using a Bayesian network whose relational structure and...