Chou, Mabel C.; Chua, Geoffrey A.; Teo, Chung-Piaw - In: European Journal of Operational Research 207 (2010) 2, pp. 711-724
There are two dimensions to process flexibility: range versus response. Range is the extent to which a system can adapt, while response is the rate at which the system can adapt. Although both dimensions are important, the existing literature does not analytically examine the response dimension...