Increasing competition and demanding customers in the financial retail sector challenge the monitoring and control systems in banks and insurance companies, because traditional systems seem to be of little help in focusing on profitable customers. This article compares how Danish and Finnish...

This article discusses the role played by social relationships when penetrating a foreign business network. In the business network literature social bonds have been identified as a dimension of buyer-seller relationships, but few studies have actually focused on this issue. The present study...

Technology development is often a boundary-spanning activity where insights and discoveries from different organizations or organizational units are merged into new products or new technical solutions. In some cases, projects of this kind are organized within large multinational firms. In other...

In this paper, we argue that the emotional bases of interorganisational interaction are of importance for understanding situations where the context of competition is under radical change. From an inductive study of descriptions of interaction among competitors before and after the deregulation...

The aim of this paper is to examine industry competition and cooperation in industry clusters, and to explore the role they play in driving innovation among firms. The dependent variable, innovative performance, is measured in terms of both product and process development. A theoretical model is...