Ongoing pressure on prices for construction projects adds to the significance of cost estimation accuracy in building construction. Due to competition from Asian entrants, main contractors in the plant engineering industry are starting to face a similar situation. In the present paper, the cost...

The paper at hand presents a customer satisfaction model for the private banking industry. We empirically assess the postulated model with the help of partial least squares (PLS) and use formative measurement models for the predictors of customer satisfaction and customer loyalty. The results of...

In recent years it has been observed that financial institutions have become aware of the social responsibility of businesses and in particular, the attention has been drawn to ecology. The purpose of this paper is to present the highest, third level of involvement of financial institutions in...

В статье рассматриваются особенности банковских продуктов, которые являются услугами: неосязаемыми и неотделимыми от субъекта. Автором представлена...

Staff Discussion Notes showcase the latest policy-related analysis and research being developed by individual IMF staff and are published to elicit comment and to further debate. These papers are generally brief and written in nontechnical language, and so are aimed at a broad audience...

В статье анализируются как теоретические аспекты понятия private banking *, так и практические вопросы развития данных процессов в современном мире. Раскрываются...

This paper assesses proposals to redefine the scope of activities of systemically important financial institutions. Alongside reform of prudential regulation and oversight, these have been offered as solutions to the too-important-to-fail problem. It is argued that while the more radical of...

The wealth management industry should re-think its business in order to be more adaptable to the specific financial needs and behaviors of High Net Worth customers; moreover, a particular attention should be paid on programs to increase investors’ financial culture, education and consciousness

In this paper, we review the historical reasons behind the success of Swiss private banks and discuss whether they possess the attributes necessary to be successful in the future. We suggest that although Swiss banquiers are well positioned to retain their global supremacy, they do need to make...