In this paper we present an application of project scheduling concepts and solution procedures for the solution of a complex problem that comes up in the daily management of many company Service Centres. The real problem has been modelled as a multi-mode resource-constrained project scheduling...

The Skilled Workforce Project Scheduling Problem (SWPSP) is a complex problem of task scheduling and resource assignment that comes up in the daily management of many company Service Centres (SC). The SWPSP considers many real characteristics faced daily by the SC: client-company service quality...

The Resource-Constrained Project Scheduling Project (RCPSP), together with some of its extensions, has been widely studied. A fundamental assumption in this basic problem is that activities in progress are non-preemptable. Very little effort has been made to uncover the potential benefits of...