Purpose – The purpose of this paper is to investigate the drivers influencing the risk of default on mutual guaranteed loans. The authors aim to verify whether default is influenced by the specific business policies of mutual guarantee institutions (MGIs) and to recommend guidelines for...

After the downgrading by Moody’s of the rating assigned to Italy, can credit guarantees Consortia continue to be risk mitigators tools? The UniCredit group experience has led to an internal rating specific to Mutual associations, which allows the bank to identify on an objective basis the...

Recession is pushing the public bodies to modify their action aimed to support SMEs access to credit. This may be an opportunity to streamline the forms of support and redefine the functioning of instruments such as the Central Guarantee Fund for SMEs. Also local authorities can play a...

Purpose – The purpose of this paper is to present the results of a survey that aimed to analyse the state of organisational and operative evolution of the functions and activities overseeing customer satisfaction in Italian banks. Design/methodology/approach – The research was conducted by...

[abstract missing - contribution appeared in the programme]

From the beginning of the global financial downturn, the observation of residential mortgage market drivers has been focused in investigating the role in triggering the world crisis. Today, we want to analyze how the residential mortgage market could support the upturn and, consequently, how it...

Many indicators have been developed at international level to evaluate the quality of corporate governance. In this paper, the fundamental elements and limitations of existing indicators are discussed. Among these indicators, particular attention has been focused on the Gim Index, an index...

This research analyzes the relevance of pricing models to the behaviour of banking service customers, in particular, how bank pricing models influence the acquisition and retention of retail customers.The survey is based on a dataset of 90,000 bank current account holders at an Italian...