Little is known about international differences in the formation of customer satisfaction, particularly regarding developed and emerging markets in Asia. This lack of knowledge limits the competitiveness of Western companies in Asia. From the perspectives of economic and cultural country...

In order to profit from China’s enormous business opportunities, international firms need to know Chinese consumer preferences. To learn more about intrinsic Chinese consumer preferences and their distinction from other Asian consumer preferences, this study analyzes differences in the...

The development of supply chain operational performance in global context is often limited by some of the institutional constrains. In order to enhance the ability of supply chain operational performance, it is essential for the focal company to understand the institutional environments of the...

The notion of face-to-face contacts has recently become very popular as a reason why firms still locate in proximity to others after the “death of distance.†Controlled laboratory experiments provide direct and reliable evidence on the importance of face-to-face contacts. It is the...