Government agencies can provide various benchmarks when reporting their performance to citizens, but not much is known about how citizens understand and respond to benchmarking information. Thus, this study aims to test what performance benchmarks appear most salient and persuasive to citizens....

The expectancy disconfirmation model has dominated private-sector research on customer satisfaction for several decades, yet it has not been applied to citizen satisfaction with urban services. The model views satisfaction judgments as determined-not just by product or service performance-but by...

This paper investigates the effect of urban public housing on the social capital and labor force activity of its tenants using cross-sectional survey data from the Multi-City Study of Urban Inequality (MSCUI). A structural equation model of the hypothesized direct and indirect effects of public...

In this paper, we investigate whether or not recent state and federal changes in welfare policy -- the imposition of time-limited benefits, the use of financial sanctions for non-compliance, and the setting of strict work eligibility rules -- affect the migration of low-educated unmarried women....