Third-party logistics (3PL) services have experienced unprecedented growth. However, we are not aware of any study that explores the relationships among logistics outsourcing, competitive advantage, and business performance. We study the mediating role of logistics outsourcing as a strategy to...

Although supplier alliances are widely considered as an effective source of competitive advantage by firms operating in uncertain business environments, the literature offers inconsistent suggestions concerning how environmental uncertainty affects supplier alliances. The framework of...

The discipline of operations management (OM) has long been offering differing quantitative techniques for improving the efficiency of banking operations. However, there has been a trend in recent years that operations and services of the banking industry are becoming more diverse and...

Many scholars and service practitioners perceive service recovery as an important means to retain customer after service failures, but in practice many service recovery efforts are unsuccessful. Studies on service recovery suggest that recovery activities are the core process of service...

As supply chain risks refer to the risks transmitted among supply chain members and supply chain management (SCM) is concerned with close collaboration among chain members to enhance the chain׳s overall performance, we argue that we need to use an SCM perspective in supply chain risk management...

Despite the existence of a substantial body of implementation guidelines and literature on employee rights, many organizations still adopt irresponsible employee practices such as child labor and appalling workplace conditions. The implementation of such irresponsible employee practices in some...

Chinese manufacturing has recently been plagued by a raft of product safety problems such as melamine-tainted milk, lead-tainted toys, toxic toothpaste, defective tyres, and fake medicines. A probable cause of these incidents is a lack of business ethics in the suppliers concerned. In the...

This study investigates the unique and complementary effects of manufacturing technologies and lean practices on operational performance of manufacturing firms. Despite the importance of understanding how various resources are interrelated within firms, there have been few studies focusing on...

As manufacturing firms increasingly realize that supplier performance is crucial to their establishing and maintaining competitive advantage, supplier development has been a subject of considerable research in supply chain management. We develop and test a path model to explore how supplier...

This paper presents an empirical study on the multidimensional relationships between supplier management practices and firm operational performance. Specifically, we focus on three supplier management practices, namely strategic long-term relationship, supplier assessment, and logistics...