Provides an overview of the technical articles and features presented in this minitrack.

Crisis response is generally acknowledged as a crucial aspect of crisis management. Crisis response often requires a need to improvise because the circumstances demand spontaneous innovation that departs from established procedures. Although previous research has acknowledged improvisation as a...

This paper seeks to understand the role played by Information and Communication Technologies (ICT) in organizational improvisation during crisis response. The crisis management literature and the IS literature do not fully capture the complexity of improvisation and crisis response. Due to the...

L’improvisation suscite un intérêt croissant dans la littérature managériale. Cependant, le cas particulier de l’improvisation organisationnelle a été relativement peu étudié jusqu’ici. Au- delà d’une simple transposition des caractéristiques individuelles au niveau collectif,...

Improvisation is a core dimension of crisis response. It helps organizations to deal with complexity and to figure innovative responses to crisis in a short delay. Still, our knowledge on how improvisation develops cognitively is scarce. As a result, managers miss tools that would support...

This study focuses on email use in extreme situations, in particular organizational crises in disaster settings. Despite abundant empirical evidence of intensive email use in crisis response, the question of the overall support from email to coordination in critical settings has remained...

We explore Information and Communication Technology (ICT) support to organizational improvisation during crisis response by completing three studies. The first study confirms diversity in research on improvisation and suggests that author’s perspectives on improvisation diverge with respect to...