Customer Relationship Management (CRM) theory suggests that good customer service results in satisfied customers, who in turn are more likely to remain loyal and recommend the service provider to others. Applied to real estate, this theory implies that landlords should see a return on any...

Much of the work on common-pool resources has tended to focus on `single-use' commons, where the resource system is used for extraction of a single `use' unit. However, as traditional commons evolve, research that explains the persistence of common-pool resources with multiple ownership, use and...

Individual attitudes towards multinational enterprises (MNEs) remains relatively understudied compared to individual attitudes towards other dimensions of globalization, particularly trade and immigration. In order to illuminate individual attitudes towards MNEs, this paper utilizes a large...

We consider the impact of breaking news on market prices by looking at activity on the micro-blogging platform Twitter surrounding the #bigotgate scandal during the 2010 UK General Election, and subsequent movements of betting prices on a prominent betting exchange, Betfair. We find that the...

We examine the effects of different kinds of domestic abuse (physical violence, emotional abuse, sexual abuse and physical violence while the victim is pregnant) on health outcomes of children born to victims. We use data on approximately 0.6 million children born between 1975 and 2013 across...

The more information is available, and the more predictable are events, the better forecasts ought to be. In this paper forecasts by bookmakers, prediction markets and tipsters are evaluated for a range of events with varying degrees of predictability and information availability. All three...

Corruption is hidden action which distorts allocations of resources away from competitive outcomes. Hence the detection of such actions is both dicult yet important. In many economic contexts, agent actions are unobservable by principals and hence detection is dicult; sport offers a...

Giving is a quintessentially relational activity. Giving time and money to meet the needs of persons other than oneself fosters interpersonal trust, social cohesion and collaboration; relational factors that are foundational to productivity and life-satisfaction. Citizenship Survey data from the...

The aim of this paper is to analyse the extent to which internal knowledge flows may have an impact on firms’ innovative performance. As most of innovation literature has focused its attention on external knowledge transfers, internal knowledge flows have faded into the background. However,...

In this paper we combine an analysis of all labour market stocks and flows to assess gender gaps during periods of economic recessions and booms in oth the US and the UK. Starting from an improved understanding of the relationship between gender and the business cycle, we analyse three important...